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Nectar Homes Station Road, Worle, Weston-super-Mare, BS22 6AP. T. 08458 504 505 E. mail@nectarhomes.co.uk

We continually strive to improve our service to our customers and would be grateful for a few minutes of your time to answer some questions which will help us to understand better your experience when buying one of our homes. To say thank you, every year one customer responding to this survey online will be drawn at random to receive £100 of High Street vouchers.
Your details and your responses will be kept in strictest confidence in accordance with our data protection policy and will not be shared with anyone outside our organisation.

1. Your details:

Name:
Address:
Post Code:
Email Address:
Daytime contact telephone:
Evening contact telephone:

2. When did you move into your new home?
	Now

3. How useful was the information we supplied you when you first contacted us about buying a new home?
	Very useful Useful but could have been better Poor Can’t remember
What more information could we have provided to make your decision to buy a home better informed?:

4. How satisfied were you with the way we conducted your reservation of your new home?
Did you understand fully how Shared Ownership works?:	Yes No Can't Remember
Did you understand the financial implications of home ownership?:	Yes No Can't Remember
Did you have the opportunity to ask all the questions you wanted to ask about the Shared Ownership scheme and home ownership in general?:	Yes No Can't Remember

5. How helpful were the staff from our Homebuy Sales team?
	Very Helpful Helpful but could have done more Unhelpful Can’t remember

6. Which Independent Financial Adviser (IFA) from our panel did you use to carry out your financial assessment?

How helpful were they?:	Very helpful Helpful but could have done more Unhelpful Can’t remember
Did you return to the IFA from our panel to arrange your mortgage?:	Yes No
If no, was there a reason why?:

7. Did you use a solicitor from the list we provided?
Did you use a solicitor from the list we provided?:	Yes No
If yes, how effective were they in dealing with the purchase of your new home?:	Very helpful Helpful but could have done more Unhelpful Can’t remember
If you did not use a solicitor from our list, why did you choose a different solicitor?:

8. Overall, how would you rate your experience in buying a new home from us?
	Very good Good Could have been better Poor Can’t remember
Please tell us how you think we could improve our service:

You do not have to supply the following information but by doing so you will help us to ensure that our services are supplied fairly to all our customers and that we do not discriminate against any individual or group:

What age group are you in?:	18-29 30-39 40-49 50-59 60 +
Which of these groups do you consider yourself to belong to?:	White British White Irish Any other White background Mixed White & Black Caribbean Mixed White & Black African Mixed White & Asian Any other Mixed background Asian or Asian British Indian Asian or Asian British Pakistani Asian or Asian British Chinese Any other Asian background Black or Black British Caribbean Black or Black British African Any other Black background Gypsy Traveller Other
What gender are you?:	Male Female Transgender Prefer not to say